Refund policy

Returns & Exchanges

All sales are final.

Because our inventory consists primarily of one-of-a-kind designer gowns, boutique samples, discontinued styles, and limited-availability merchandise, we are unable to accept returns, exchanges, or cancellations once an order has been placed.

We encourage every bride to carefully review the gown's measurements, condition, photographs, and product description before completing her purchase.

If you have questions regarding sizing, fit, or condition, we encourage you to contact our team prior to ordering. We are always happy to assist you in selecting the gown that's right for you.

Damaged or Incorrect Items

Many gowns offered through The Vault by J Bridal are boutique samples and may contain minor imperfections that are fully disclosed within each product listing.

If your gown arrives in a condition that is materially different from what was described at the time of purchase, please contact us promptly after delivery.

When reaching out, please include: